Home > Information > StandardsStandards How we choose to do business... Here you will find summary information of just some of our key standards...
Quality Standards Zell-Em Group products are used in applications across multiple industries, which demand the highest standards of performance and reliability.
The quality of our products and services play a key role in achieving customer satisfaction and in turn, ensuring ongoing sustainable business growth.
It is the company's policy to provide competitive products and services, which fully conform to the customer, as well as applicable statutory and regulatory requirements on time and every time. For example: we meet and regularly exceed a multitude of British Standards in relation to occupational workwear, signage and number plate manufacture.
The quality system of the Zell-Em Group works towards compliance with BS EN ISO 9001:2010, with exception to Bestplate Ltd which already operates a Quality Management System which is ISO9001 accredited.
Our overall quality aim is to achieve long term profitability by providing goods and services which conform to the requirements of our customers and where relevant, conform produce products which conform to legislation and strive to exceed customer needs and expectations at every opportunity.
Our overall quality objectives are:
- Customer Satisfaction: customer feedback surveys to be issued each month and responses reviewed. To receive less than 0.5 customer complaints each month.
- Production: Produce at least 99.5% of orders within the timescales agreed with the customer.
- Distribution: Despatch at least 99.5% of order within the timescales agreed with the customer
- Suppliers: To review performance of 5 raw suppliers each month.
Ethical Sourcing Standards Zell-Em Group proactively works to ensure that all goods, works and services it procures are sourced ethically within its obligations as a best practice and in compliance with UK and EU legislation.
Zell-Em Group conducts its procurement process in line with the Ethical Trading Initiative (ETI) Base Code, WRAP and/or other satisfactory labour practice evidence. Key areas ensure:
- Employment is freely chosen
- Working conditions are safe
- Child Labour shall not be used
- Living wages are paid
- Working hours are not excessive
- No discrimination is practised
- No inhumane treatment is allowed
Our Ethical Sourcing Policy is designed to: - Establish a common understanding of Ethical Sourcing within Zell-Em Group as a term referring to the responsibility Zell-Em Group accepts for the labour and human rights practices within its supply chain.
- Introduce the Ethical Trading Initiative (ETI) Base Code as a means of describing the operational standards suppliers will be required to meet. Zell-Em Group will be using these provisions as a basis for contract conditions in upcoming tenders where ethical sourcing is a relevant consideration.
- Introduce rigorous selection process ensuring only those raw material suppliers that are totally committed to our high ethical standards become appointed suppliers. Many of our suppliers have been WRAP (Worldwide Responsible Apparel Production) accredited or FLA (Fair labour Association) members.
- Illustrate the importance of mapping supply chains and engaging with suppliers on the subject of ethical sourcing.
Environmental Standards Zell-Em Group recognises that our operations and those of our raw material suppliers have an effect on the environment. As a consequence of this, our management are committed to continuous improvements in environmental performance and the prevention of pollution. We recognise that environmental regulations, laws and codes of practice will be regarded as setting the minimum standards of our environmental performance.
Our main objectives and commitments are to:
- Reduce, reuse and recycle waste and packaging.
- Improve the efficiency of energy waste in our operations.
- Seek to 'green the supply chain', as much as processes and customer requirements will allow.
- Pursue low impact travel and transport policies, eliminating unnecessary travel and reducing travel requirements through careful planning.
- Train and enthuse our staff in environmental consciousness.
- Pursue an agenda of eco-design in our products where possible and in line with customer expectations.
- Provide education on the environmental aspects of our operations.
For further information in relation to our Group's Standards and Policies, please contact us and we will be happy to help you. | |
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Our corporate clothing, workwear & safetywear brand Award winning national signage company Leading north west signmakers The UK's largest manufacturer
of vehicle number plates and
number plate printing systems
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