Terms & Conditions

Terms & Conditions

These Terms and Conditions are supplied as a guide only. Please refer to the EU Distance Selling Directive for further information.



Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch).

The goods will not be delivered until the customer's funds that have been paid to Zell-Em Group or its subsidiary companies and have cleared in full.

Business customers.

Please be aware that we only accept payment by Credit or Debit cards if it is a Business Credit or Debit card, and not a personal Credit or Debit Card. Also, a transaction charge for processing payment in this way will be made, based on the amount being paid by you, for payment by Credit Cards it will be 3% and for payment by Debit Card it will be 1%.


Order Notes

Please note that all transactions will be carried out in Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Zell-Em Group and its subsidiary companies monitor prices on a regular basis.

We will not be held responsible for pricing errors due to software malfunctions or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Zell-Em Group and its subsidiary companies reserves the right to decline orders for bulk or high value purchases.


Your order will be sent to you in the timespan specified prior to or subsequent to the point of sale.

Credit Card Security

At this stage, you will be passed onto a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us

Zell-Em Group
Zell-Em Group House
Snowdon Road
Lytham St. Annes

Phone: +44 (0)1253 345287
Fax: +44 (0)1253 408820
Email: sales@zell-em.com
Web: www.zell-em.com

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Zell-Em Group or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Website Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Zell-Em Group and subsidiary companies owns the copyright in all materials on this site.


All contents and information on this site including without limitation text, graphic and images, is the property of Zell-Em Group Limited or the property of their respective owners and is protected by United Kingdom copyright laws.


All trademarks that appear on this site are the property of their respective owners.